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Merchant Policies - Privacy Policy - Terms of Use
 
Terms of Use
GRIP welcomes you to the www.griptuning.com website (the "Website"). We ask that you read the following Terms of Use agreement ("Agreement"), which constitutes a license covering your use of the Website. By accessing, viewing, or using this site, you acknowledge that you have read, understand, and agree with this Agreement. If you do not wish to be bound by these terms, please do not use the Website.

Ownership and Use of Website Content

You acknowledge that the content displayed or available through this website, including all images, designs, photographs, writings, graphs, data, and other materials (the "Website Content"), contains information and other material that are the property of GRIP and third party content providers, which is protected by copyright, trademark or other proprietary rights. You agree to comply with any copyright notices, information, or restrictions contained in any Website Content. You may not publish, transmit, transfer or sell, reproduce, distribute, perform, display, or in any way exploit any of the Website Content, in whole or in part. You may not sublicense any Website Content to any third party or use the Website Content in any other media or in any location other than at this Website. You may not alter the Website Content in any way or create any derivative works from the Website Content.

User-submitted content

You have sent text, images, audio, video and/or other content ("Content") to GRIP via email or other means. In return for GRIP considering whether to publish the Content or any part of it, you grant to GRIP a non-exclusive, royalty-free licence to publish and use the Content (or any part of it, and as the Content may be edited, cropped or otherwise modified by GRIP, at GRIP's discretion) on the GRIP Website, and on or in other GRIP websites and publications, in any media and at any time. GRIP may require you to confirm the rights granted in this paragraph and where requested to do so you shall provide all reasonable assistance to GRIP. GRIP may also use your name in connection with the publication or use of the Content: please consult the Privacy Policy, posted on the Website, for further details of how we use personal data and the safeguards we have in place. You (or the copyright owner) remain the owner of copyright in any Content and are free to republish it wherever you (or the owner) so wish, subject to any other restraints.

All material must comply the User-submitted content - Rules of Acceptable Use, set out below.

User-submitted content - Rules of Acceptable Use

All GRIP Website pages featuring user-submitted content are provided for private and non-commercial use of contributors and visitors and for the exchange of lawful, relevant, fair and appropriate information, opinions and comment. Use of the Website, and any contribution, that is inconsistent with those stated purposes is strictly prohibited. You agree and confirm that:
  • The Content does not contain any material which is defamatory, abusive, discriminatory, threatening, harassing, harmful to children, obscene, offensive, or which applauds, encourages or entices abuse, discrimination or hate; or which might bring GRIP into disrepute.
  • The Content does not contain any material which has been disclosed to you in confidence or which, by its nature, is confidential.
  • The Content does not contain any material which compromises or is invasive of the privacy or security of anyone other than yourself; and confirm that you have secured the consent of any person (and, in the case of a child, of those persons who have parental responsibility for such child) who appears, or is referred to, in any Content to its publication and use by GRIP in accordance with these terms.
  • The Content does not contain any material which may encourage criminal conduct or which may give rise to civil liability, or which is otherwise unlawful.
  • The Content does not contain any material belonging to any person (or any material where the rights belong to any person) other than yourself without the prior written consent of the owner of it.
  • The Content does not contain any material whose publication by GRIP may give rise to any third party claims.
  • The Content does not contain any advertisements or make commercial solicitations or have any commercial purpose (which would include any material which promotes or encourages the sale of any goods/services).
  • The Content does not contain any material that authorizes, enables or encourages the dissemination of any unsolicited or unauthorized advertising, promotional materials, "junk mail," "spam," "chain letters," "pyramid schemes," or any other form of solicitation; or which contains software viruses or any other computer code, files or programs designed to interrupt, damage, destroy or limit the functionality of any computer software or hardware or telecommunications equipment; or which might interfere with the normal operation of any website or servers or networks connected to them.
  • GRIP accepts no responsibility for any Content (or statements, material or other submissions contained therein), or for any loss or damage resulting from your breach of these Rules of Acceptable Use.
  • You indemnify GRIP, its commissioners, employees, officers and agents from any and all claims and liabilities (including legal fees) which arise from your Content or the publication or use thereof in accordance with these terms or otherwise from your breach of our Rules of Acceptable Use.


Termination of Access to Website Content.

Without limiting any other remedies it may have for breach of this Agreement or any other claim, GRIP reserves the right, at its sole discretion, to restrict, suspend or terminate your access to all or any part of Website Content at any time for any reason, without prior notice or liability. GRIP may change, suspend or discontinue all or any aspect of Website Content, including its availability, without prior notice or liability.

Disclaimer of Warranties.

Neither GRIP, nor its affiliates, nor any of their officers, directors, employees, agents, third-party content providers, or licensors (collectively, "Providers"), or the like, warrant that this site will be uninterrupted or error-free. GRIP reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. GRIP may make any other changes to this website, the Website Content and the products, programs, services or prices (if any) described in this site at any time without notice.

The Website and the Website Content are provided by on an "as is" and "where available" basis. GRIP makes no representations or warranties of any kind, express or implied, as to the operation of the Website.

Limitation of Liability.

You agree that GRIP and its providers shall not be liable for any damage, loss or expense of any kind arising out of or resulting from your improper use of the Website. In no event, including without limitation a negligent act, shall GRIP or any of its providers be liable to you for any indirect, special, incidental, consequential, or punitive damages (including without limitation, loss of profits, loss or corruption of data, loss of goodwill, work stoppage, computer failure or malfunction, or interruption of business), arising out of or in any way related to the materials, content, or information on this site or any other products, services, or information offered, sold, or displayed on this site, your use of, or inability to use, this site generally, or otherwise in connection with this Agreement, regardless of weather GRIP or any of its providers have been advised of the possibility of such damages.

Indemnification.

You agree to indemnify, defend, and hold harmless GRIP, its affiliates, agents, employees, and licensors from and against any and all claims and expenses, including reasonable attorneys' fees, arising out of or related in any way to your improper use of the Website, violation of this Agreement, violation of any law or regulation, or violation of any proprietary or privacy right.

Privacy Policy.

Click here to access GRIP's Privacy Policy governing the use of information that GRIP obtains from you through www.griptuning.com.

Limitation On Claims.

Any cause of action you may have with respect to your use of the Website must be commenced within one (1) year after the claim or cause of action arises or it will be forever barred.

Hyperlink Disclaimers.

As a convenience to you, we may provide on this site links to Web sites operated by other entities (collectively, the "Linked Sites"). If you use any Linked Sites, you will leave this site. If you decide to visit any Linked Site, you do so at your own risk and it is your responsibility to take all protective measures to guard against viruses or other destructive elements. Linked Sites, regardless of the linking form (e.g., hotlinks, hypertext links, IMG links) are not maintained, controlled or otherwise governed by GRIP. The content, accuracy, opinions expressed, and other links provided by Linked Sites are not investigated, verified, monitored, or endorsed by GRIP. GRIP does not endorse, make any representations regarding or warrant any information, goods and/or services appearing and/or offered on any Linked Site, other than linked information authored by GRIP. Links do not imply that GRIP or this site sponsors, endorses, is affiliated or associated with, or is legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links, or that any Linked Site is authorized to use any trademark, trade name, logo or copyright symbol of GRIP or any of its affiliates or subsidiaries. Except for links to information authored by GRIP, GRIP is neither responsible for nor will it be liable under any theory based upon (i) any Linked Site; (ii) any information and/or content found on any Linked Site; or (iii) any site(s) linked to or from any Linked Site. If you decide to visit any Linked Sites and/or transact any business thereon, you do so at your own risk. GRIP reserves the right to discontinue any Linked Site at any time without prior notice. Please contact the web masters of any Linked Sites concerning any information, goods and/or services appearing there.

Controlling Laws and Venue.

This Agreement is governed by and shall be construed in accordance with the laws of the State of Michigan, U.S.A. without reference to its conflicts of laws provisions. GRIP makes no representation that the materials are appropriate or available for use outside the United States. If you access this site from outside the United States, you will be responsible for compliance with all local laws. You agree to comply with all laws and regulations applicable to your use of this site. You agree to submit to the personal and exclusive jurisdiction of the state courts located within Oakland County, Michigan or the federal courts located in Detroit, Michigan for any disputes with GRIP arising out of your use of this site.

Entire Agreement.

This Agreement together with any supplemental terms of use applicable to customers, suppliers, or other entities engaged in business with GRIP, constitutes the entire agreement between GRIP and you with respect to this Website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between you and GRIP with respect to this Web site. A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. If for any reason a court of competent jurisdiction finds any provision of this Agreement or portion thereof to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to effect the intent of this Agreement, and the remainder of this Agreement shall continue in full force and effect. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default.

Modifications to Agreement.

We may revise this Agreement at any time and you agree to be bound by the revised Agreement. Any such modifications will become effective upon the date they are first posted to this site. It is your responsibility to return to this Agreement from time to time to review the most current terms and conditions. GRIP does not and will not assume any obligation to notify you of changes to this Agreement.

Electronic Communications and Electronic Signatures.

You agree to be bound by any affirmation, assent or agreement you transmit through this site, including but not limited to any consent you give to receive communications from GRIP solely through electronic transmission. You agree that, when in the future you click on an "I agree," "I consent" or other similarly worded "button" or entry field with your mouse, keystroke or other computer device, your agreement or consent will be legally binding and enforceable and the legal equivalent of your handwritten signature.


The trademarks "CHRYSLER®, 300C®" are owned by DaimlerChrysler Corporation. GRIP is not a licensee and its products are not endorsed or sponsored by DaimlerChrysler.

The servicemarks "FORD, SuperCab, SuperCrew" and trademark "F150®" are owned by Ford Motor Company. GRIP is not a licensee and its products are not endorsed or sponsored by Ford Motor Company

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Privacy Policy
GRIP regards the safeguarding of Internet Privacy as a serious matter. This Privacy Policy explains what type of information we collect from the users of www.griptuning.com and what we do with that information. This Privacy Policy may change from time to time so please check it often.

What Information Do We Collect?

We will not collect any personal information about you unless that information is explicitly provided by you. For example, when you register with us to use this site, you may be asked to provide us with information about you and your company such as your name, title, e-mail address, password and other types of information that enables us to provide information and services to you through this site. We also may request certain optional information such as birth date, time zone, zip code and language. We may also request other information from you from time to time in connection with receiving comments from you or addressing inquiries.

When you visit our Site, we may collect certain technical and routing information about your computer to facilitate your use of the Site. For example, we may log environmental variables such as browser type, operating system and CPU speed, and the Internet Protocol address of your originating Internet Service Provider, to try to bring you the best possible service. We also may record search requests and results to try to ensure the accuracy and efficiency of our search engine. We use your IP address to track your use of the Site, including pages visited and the time spent on each page. This "Click Stream" data may be matched with the registration data you provide.

Cookies

This Site may use "cookies" or other small files that we may place on your computer. Cookies are small data files, typically made up of a string of text and numbers, which assign you a unique identifier. This information enables your computer to have a "dialogue" with our Site and permits us to administer our Site more efficiently and to provide a more tailored and user-friendly service to you. We use two types of cookies. "Persistent" cookies are stored on your hard drive until deleted or until an expiration date. We use persistent cookies to assign an identifier number to your computer that will give you access to the Site and to record how the Site's page will be displayed to you. "Session" cookies are stored temporarily in your computer's memory and are deleted when you log off the site, exit the browser or if you are inactive on the Site for a specified period. We use session cookies to permit you to access and navigate the Site without repeated log-ins and to personalize the Site according to your preferences.

You may set your browser to notify you when you receive a cookie or to prevent cookies from being sent; if you do so, this may limit the functionality we can provide you when you visit our Site.

Third parties that link on this Site may use cookies or collect other information when you go to their Site. GRIP does not control the collection or use of your information by these companies. You should contact these companies directly if you have any questions about their collection or use of information about you.

How Do We Use The Information That We Collect?

When you submit personally identifiable information to GRIP, you understand that you are agreeing to allow GRIP, its subsidiaries and its affiliates, to access, store, and use that information. GRIP may use the personal information you submit for any purpose related to GRIP's conduct of business, including but not limited to, generating statistical studies, conducting marketing research, improving products and services, sending you surveys, notifying you of new products, and any other changes within GRIP that may affect you.

GRIP will not sell or otherwise disclose your name, e-mail address, or any other personally identifiable information to any third party except when we have a good faith belief that such disclosure is reasonably necessary to: (a) respond to subpoenas and court orders, or otherwise comply with the law or legal process; (b) protect or defend the rights or property of GRIP or others; (c) enforce the Terms of Use of www.griptuning.com; (d) respond to claims that the contents of any communications violate the rights of others; and (e) to enable third parties, such as Internet Service Providers, to provide services to GRIP (but these companies will not have the right to use the personally identifiable information beyond what is necessary to provide services to GRIP).

Security

GRIP understands your concern for security and will use reasonable efforts to establish secure connections with you and to limit access to GRIP databases containing personal information only to authorized GRIP personnel. We use Secure Socket Layer (SSL) technology to encrypt data to authenticate the identity of users. We may also employ other security technology as we deem appropriate. Although we feel these measures provide significant security for the information on our site, no system is unconditionally secure.

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Merchant Policies
Customer Feedback
Have questions or concerns? Contact GRIP at 1-800-435-1197.

Damage Claims
All merchandise is packed carefully before it leaves our facility. Damaged shipments should be checked in the presence of the carrier. All claims for damaged goods or losses to your shipment must be made with the carrier. Please keep all shipping cartons and packing materials for carrier inspection. GRIP will not initiate any claims with the carrier. Any damaged parts must be reported to GRIP immediately. Do not install damaged parts on vehicle, if parts are installed GRIP cannot be responsible and no return will be possible.

Drop Shipments
All Buyers must receive prior approval and authorization from GRIP for Drop Ship Orders. All drop ship orders must be emailed or faxed to GRIP prior to shipment.

Payment Methods
GRIP accepts these payment methods:
Visa
MasterCard
Discover
AmericanExpress
Company Purchase Order (Dealers only)

Pricing
Prices are subject to change without notice due to market conditions.

Promotions & Special Discounts
From time to time, GRIP Tuning may offer special promotional discounts to customers via direct mail, electronic mail, or packaging inserts. Customers may redeem discounts at time of purchase only.

Refused Orders
Any shipment "refused" for any reason will be charged a $25 handling charge and all applicable freight charges.

Restocking Fees
There will be a 20% Restocking Fee for all returned parts. Additional fees may apply if parts are not returned in like-new "sellable" condition.

Returns
If you need to return a part contact GRIP at 1-800-435-1197 to obtain an RMA number. NO RETURNS WILL BE ACCEPTED WITHOUT AN RMA NUMBER. Customer is responsible for all shipping costs, unless return is the result of a defective part. No returns after 30 days. A 20% restocking fee may apply.

Security
If using a public computer remember to close the browser completely, this will clear all session information. GRIP Tuning uses 128-bit Secure Socket Layer (SSL) encryption when processing your order, which is the highest level of protection available.

Shipping
GRIP has established a flat rate shipping charge for each item. This charge is applicable to the continental United States ONLY. Please call 1-800-435-1197 for a shipping quote if shipping outside the United States, or to HI or AK. Most GRIP orders are shipped UPS, larger items are shipped via FedEx Freight. Orders are processed M-F, 8AM-5PM Eastern Time. Please allow 2-3 business days to process and ship your order. Shipping times vary. Special shipping arrangements can be made by ordering over the phone at 1-800-435-1197.

Special Orders
Special Orders are Non-Refundable and cannot be cancelled.

Taxes
GRIP will add the current sales tax rate for products shipped to these states: GA, IL, IN, KS, MD, MI, OH, OK, TX, WV.

Warranties
Most items are warrantied against defects in material or workmanship for as long as you own your vehicle. Please review the specific GRIP or Manufacturer warranty information included with each product.

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Terms of Use - Privacy Policy - Merchant Policies